GENERAL TERMS AND CONDITIONS OF SALE

DEFINITION OF THE PARTIES

Between RICHNRIGHTEOUS SERVICES LLC (owner of the site and brand www.bigdavetours.com & www.frenchvipservice.com), 407 Lincoln Rd, Suite 6H PMB 1216, Miami Beach, FL 33139, United States, registered with the Miami Registry of Commerce and Companies, represented by David Hervier as CEO, duly authorized for the purposes hereof.

The company can be reached by email by clicking on the contact form accessible via the home page of the site.

On the one hand, hereafter the "Seller" or the "Company", 

On the other hand, the natural or legal person who purchases products or services from the company, hereinafter the "Buyer" or the "Customer".

PREAMBLE

The Seller is an independent booking agency specializing in tourism products, activities and services (hereinafter the "Products") offered by independent local Partners in Miami, Orlando, Key West and Las Vegas. These Products are marketed through the Seller's websites (https://www.bigdavetours.com and https://www.frenchvipservice.com). Detailed descriptions of the Products and Services are available on the Company's websites and respective sales pages.

ARTICLE 1 - PURPOSE

These General Terms and Conditions of Sale govern the rights and obligations of the parties relating to the online sale of Products, Activities and Services offered by the Seller.

ARTICLE 2 - GENERAL PROVISIONS

These General Terms and Conditions of Sale (GTS) apply to all sales of Products, Activities, or Services made through the Company's website and form an integral part of the Contract between the Buyer and the Seller. Seller reserves the right to modify these T&Cs at any time by posting a new version on its website. The terms and conditions then applicable shall be those in effect on the date of payment (or the first payment in the case of multiple payments) of the order. These GTS can be consulted on the Company's website at the following address: https://www.bigdavetours.com/CGV.


The Company ensures that acceptance of these General Terms and Conditions is expressly obtained before any booking is completed. The Client declares that he has read all of these General Terms and Conditions of Sale, and, if applicable, the Special Terms and Conditions of Sale related to a product or service and accepts them without restriction or reservation. The Customer acknowledges having received sufficient information to make an informed purchasing decision. The Customer declares that he/she is legally entitled to enter into a contract under U.S. law or that he/she is a valid representative of the individual or legal entity for which he/she is contracting. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

ARTICLE 3 - PRICES

The prices of the products sold on the websites are indicated in dollars including all taxes (all applicable taxes) on the product order page and excluding specific fees. Customs duties or state licenses or other local or state taxes may be payable in certain cases. These rights and sums are not under the responsibility of the Seller. They shall be borne by the Buyer and are the Buyer's responsibility (declarations, payments to the relevant authorities, etc.). The Seller therefore invites the Buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time in the future according to the changes made by its Partners based on Partner pricing, seasonal demand, operational costs, or market conditions. The telecommunication costs necessary to access the Company's websites are at the Client's expense. If necessary, travel expenses to reach an activity are also charged to the Client.

ARTICLE 4 - CONCLUSION OF THE ONLINE CONTRACT

The Customer shall follow a series of steps specific to each Product or Service offered for sale by the Vendor in order to finalize his order. However, the steps described below are systematic:

  • Information on the essential characteristics of the Product;
  • Choice of the Product, of its possible options and indication of the essential data of the Customer (identification, address, etc.);
  • Acceptance of these General Terms and Conditions of Sale.
  • Verification of the elements of the order and, if necessary, correction of errors.
  • Follow-up of the payment instructions and payment of the products.
  • Confirmation and delivery of the booking.


The Customer will then receive an e-mail confirmation of the payment of the order, as well as an acknowledgement of receipt of the order with all relevant operational information, including meeting points, schedules, check-in instructions, and any applicable vouchers. He will receive a .pdf copy of the present general conditions of sale. For delivered products, this delivery will be made to the address indicated by the Customer. For the purposes of the proper execution of the order, the Customer agrees to provide truthful identification. The Seller reserves the right to refuse or cancel any booking where fraud, abuse, payment irregularities, inaccurate information, or any other legitimate reason is reasonably suspected.


For fraud prevention and identity verification purposes, the Seller or the Partner may require the Customer to present the credit or debit card used for the reservation together with a valid government-issued photo identification (passport, driver's license, or national identity card) matching the name of the cardholder. Failure to provide satisfactory identification may result in denial of participation without entitlement to a refund, except where otherwise required by applicable law.

ARTICLE 5 - PRODUCTS AND SERVICES

As an independent booking agency, Big Dave Tours/French VIP Service, operated by RICHNRIGHTEOUS SERVICES LLC, acts solely as an intermediary between the Customer and independent local Partners providing activities and services.


Unless expressly stated otherwise, Big Dave Tours' responsibility is limited to processing reservations, confirming availability with the Partner, providing booking confirmations, communicating operational information when necessary, and facilitating communication between the Customer and the Partner.


Except where required by applicable law or where an issue results directly from Big Dave Tours' own negligence or error, Big Dave Tours shall not be responsible for the operation, execution, modification, cancellation, delay, quality, safety, or availability of activities performed by independent Partners.


The essential characteristics of the Products and Services, their respective prices, any remaining balance payable directly to the Partner, and any applicable participation requirements are displayed on the relevant product pages.


The Customer acknowledges having reviewed and accepted all information relating to the booked activity, including but not limited to:

  • pricing and payment terms;
  • remaining balances payable directly to the Partner, where applicable;
  • meeting points and check-in requirements;
  • age, identification, licensing and participation requirements;
  • exclusions and restrictions;
  • cancellation, refund and rescheduling policies.


For bookings made through third-party booking platforms (including but not limited to GetYourGuide, Viator, Expedia, Groupon and similar OTAs), the product description, option title, option description, inclusions, exclusions, "Know Before You Go", "Know Before You Book", booking confirmations, vouchers and any mandatory information displayed during the booking process collectively form part of the contractual information provided to and accepted by the Customer.


The Seller undertakes to confirm reservations subject to availability. Should the requested activity become unavailable, the Customer will be informed as soon as reasonably possible.


Illustrations, photographs and promotional videos displayed on the website are provided for informational purposes only and do not constitute contractual commitments.


The rights arising from a reservation are personal to the Customer who completed the booking and may not be transferred without the Seller's prior approval.


Customers are solely responsible for ensuring that they satisfy all participation requirements published on the product page, voucher, confirmation email, or communicated by Big Dave Tours or the Partner before the activity. Failure to meet these requirements, including missing documentation, licensing requirements, age restrictions, safety requirements, or mandatory on-site payments, shall not entitle the Customer to any refund or reschedule, except at the sole discretion of Big Dave Tours and in accordance with Article 5.1.


ARTICLE 5.1 – Rescheduling Policy

All bookings are considered final once confirmed.


Rescheduling requests are not guaranteed and remain subject to availability and approval by Big Dave Tours and, where applicable, the Partner.


If approved, a booking may only be rescheduled to a date occurring within six (6) months from the original scheduled activity date. No reschedule may be made beyond this period.


Any approved request to change the date, time or scheduled departure of a booking is subject to a mandatory $20 USD rescheduling fee per booking group. The fee must be paid before the new reservation can be confirmed.


The rescheduling fee covers administrative costs associated with modifying reservations, coordinating with Partners, updating operational schedules, and managing availability.


Repeated reschedule requests may be refused at the sole discretion of Big Dave Tours.

Complimentary Exception


Big Dave Tours may, at its sole discretion, approve one (1) complimentary reschedule in exceptional documented circumstances, including but not limited to:

  • a booking mistake reported within 60 minutes of the original purchase;
  • a reschedule request expressly initiated or approved by the booking platform;
  • a documented medical emergency affecting a participant;
  • an airline cancellation or major flight disruption preventing attendance;
  • an operational error attributable to Big Dave Tours or one of its Partners that materially prevents the Customer from participating in the booked activity;
  • any other exceptional circumstance that Big Dave Tours reasonably determines justifies a waiver of the rescheduling fee.


Approval of any exception remains entirely at the sole discretion of Big Dave Tours.


Where applicable, Customers may be required to provide reasonable supporting documentation, including but not limited to:

  • airline cancellation or delay confirmations;
  • hospital or emergency room documentation;
  • physician's note or medical certificate;
  • official documentation issued by the booking platform;
  • any other evidence reasonably requested by Big Dave Tours.


Failure to provide satisfactory supporting documentation may result in the rescheduling fee remaining applicable or the request being declined.

Big Dave Tours reserves the right to verify the authenticity of any documentation submitted in support of a reschedule request.


The following situations generally do not qualify for a complimentary reschedule and remain subject to the applicable rescheduling fee, including but not limited to:

  • forgetting the reservation;
  • oversleeping;
  • traffic delays;
  • transportation issues unrelated to airline disruptions;
  • changes in personal plans;
  • work schedule changes;
  • childcare arrangements;
  • weather conditions when the activity is operating as scheduled;
  • failure to read the booking confirmation or voucher;
  • claiming not to have received meeting point information after it has been sent by email, SMS, WhatsApp, or through the booking platform;
  • arriving after the required check-in time;
  • failure to bring required identification, licenses or other mandatory documents;
  • refusal or inability to pay mandatory on-site balances;
  • any circumstance resulting from the Customer's own negligence.

This list is non-exhaustive.


Customers who fail to attend their scheduled activity or arrive after the required check-in time ("No-Show") are not entitled to a refund. Such customers may, at the sole discretion of Big Dave Tours, be considered for a new reservation. If approved, the standard rescheduling fee shall apply.

ARTICLE 5.2 – Refunds & Exchanges

The Seller shall only be obliged to refund amounts paid through its website in the event that the Seller is unable to confirm the reservation or cancels the booking.


Except where otherwise required by applicable law, cancellations requested by the Customer do not entitle the Customer to a refund.


Where appropriate, and solely at the Seller's discretion, Big Dave Tours may approve a reschedule or exchange in accordance with the Rescheduling Policy set forth in Article 5.1.


Big Dave Tours acts solely as an intermediary between the Customer and the Partner. Any refund of amounts paid directly to the Partner, including but not limited to cancellations arising from immigration issues, weather conditions, operational decisions, safety requirements, equipment availability, or any other circumstance affecting the operation of the activity, shall remain the sole responsibility of the Partner.


Any such refund request must be submitted directly to the Partner using the contact information provided on the Partner's invoice or payment confirmation.

ARTICLE 6 - OWNERSHIP OF BOOKING SERVICES

All Products, Services and booking rights remain subject to full payment of the applicable price. Big Dave Tours reserves the right to suspend, refuse or cancel any booking for which payment has not been successfully completed.

ARTICLE 7 - PICK-UP/DROP-OFF

Complimentary pick-up is available only for activities where it is expressly indicated on the product page or booking confirmation.


Complimentary pick-up is limited to the designated pick-up locations and service areas specified by Big Dave Tours or the Partner.


Where transportation is offered as an optional service, the applicable fee will be displayed during the booking process and charged accordingly.


Customers requesting pick-up outside the designated service area may be required to travel to the nearest available meeting point.


Big Dave Tours and its Partners reserve the right to modify pick-up locations, schedules or routes when reasonably necessary for operational, traffic, weather, safety or logistical reasons. Customers will be informed of any significant changes as soon as reasonably practicable..

ARTICLE 8 - AVAILABILITY AND PRESENTATION

All bookings are subject to availability and confirmation by Big Dave Tours and, where applicable, the Partner.


Although every effort is made to confirm requested reservations, availability cannot be guaranteed until the booking has been confirmed.


If a requested Product or Service is unavailable, the Customer will be informed as soon as reasonably possible and offered, where appropriate, an alternative, a reschedule or a refund in accordance with these Terms and Conditions.

ARTICLE 9 - PAYMENT

Payment is due at the time the booking is placed unless a partial payment option is expressly offered.



Payments may be made using the payment methods made available during the booking process.


Online payments are securely processed by third-party payment providers using industry-standard encryption and security protocols.


By completing the payment process, the Customer represents and warrants that they are authorized to use the selected payment method.


If payment authorization is refused, reversed, disputed or otherwise unsuccessful, the booking may be cancelled without notice.


Big Dave Tours reserves the right to refuse or cancel any booking where payment fraud, chargeback abuse or unauthorized use of a payment method is reasonably suspected.


For fraud prevention purposes, Big Dave Tours or its Partners may require the Customer to present the payment card used for the reservation together with a valid government-issued photo identification matching the name of the cardholder before participation in the activity.


Failure to provide satisfactory proof of identity or payment authorization may result in the Customer being denied participation without entitlement to a refund, except where otherwise required by applicable law.


The Customer agrees not to initiate a payment dispute or chargeback without first contacting Big Dave Tours and providing a reasonable opportunity to investigate and resolve the matter.

ARTICLE 10 - RETURN POLICY

Due to the nature of tourism services and activities, all bookings are final and non-refundable once confirmed, except where otherwise required by applicable law.


Any request for an exchange or reschedule shall be governed exclusively by Article 5.1 (Rescheduling Policy).


Where an exchange or reschedule is approved, the new activity date must occur within six (6) months of the original scheduled activity date.

ARTICLE 11 - GUARANTEES

In accordance with applicable law, the Seller assumes the legal guarantees relating to conformity and hidden defects where applicable.


The Seller shall only refund amounts paid directly to the Seller if the Seller cancels the booking or is unable to confirm the reservation.


In all other cases, any request for an exchange or reschedule shall be handled in accordance with Article 5.1 (Rescheduling Policy).


Refunds relating to amounts paid directly to the Partner remain the sole responsibility of the Partner and must be requested directly from the Partner using the contact details provided on the payment confirmation or invoice.


Any approved exchange or reschedule must take place within six (6) months of the original scheduled activity date.

ARTICLE 12 - COMPLAINTS

Any claim relating to a booking or the performance of a Product or Service must be submitted to Big Dave Tours in writing by email or postal mail as soon as reasonably possible after the event giving rise to the claim.


The Customer agrees to provide all relevant information and supporting documentation necessary to allow the Seller to investigate the claim.


Big Dave Tours will make reasonable efforts to respond within a reasonable period, although response times may vary depending on the nature and complexity of the claim.

ARTICLE 13 - INTELLECTUAL PROPERTY RIGHTS

All trademarks, trade names, logos, domain names, website content, texts, graphics, photographs, videos, software, databases and any other intellectual property displayed or made available by the Seller remain the exclusive property of the Seller or their respective owners.


No licence or transfer of any intellectual property rights is granted under these General Terms and Conditions of Sale. Any reproduction, distribution, modification, publication or use, whether in whole or in part, without the Seller's prior written consent, is strictly prohibited.


By voluntarily submitting photographs, videos or other media to Big Dave Tours, or by participating in activities during which photographs or videos are taken by Big Dave Tours or its Partners, the Customer grants Big Dave Tours a non-exclusive, worldwide, royalty-free licence to use such media for promotional, commercial, marketing and informational purposes across its websites, social media channels, OTAs and affiliated platforms.


Customers who wish to withdraw their consent for the future use of their photographs or videos may notify the Seller by email at contact@bigdavetours.com. The request should include, where possible, the URL of the relevant page and identification of the photograph or video concerned (or any information reasonably allowing the Seller to identify the media).


Upon receipt of a valid request, the Seller will make reasonable efforts to remove the identified media from platforms under its direct control within a reasonable period. This withdrawal does not affect any lawful use made prior to the request or content already published by third-party platforms beyond the Seller's control.

ARTICLE 14 - FORCE MAJEURE

Neither party shall be liable for any failure or delay in performing its obligations where such failure results from events beyond its reasonable control, including but not limited to natural disasters, severe weather, governmental actions, strikes, epidemics, pandemics, transportation disruptions, acts of terrorism, civil unrest or any other force majeure event.

ARTICLE 15 - SEVERABILITY

If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.


No amendment or waiver of these Terms shall be valid unless expressly agreed to in writing by the Seller.

ARTICLE 16 - RGPD AND PERSONAL DATA PROTECTION

Big Dave Tours processes personal information in accordance with applicable privacy and data protection laws.


Personal information is collected and used solely for the purposes of processing bookings, providing customer support, complying with legal obligations and improving our services.


Customers may exercise their applicable privacy rights as described in our Privacy Policy available at:


https://www.bigdavetours.com/privacy

ARTICLE 17 - APPLICABLE LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict of law principles.


Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida, unless otherwise required by applicable law.

ARTICLE 18 - SMS MARKETING & COMMUNICATION TERMS

By providing your phone number during the booking process, customer support interactions, or other communications with Big Dave Tours, you may receive service-related SMS messages related to your reservation, including booking-related information, meeting point updates, operational notifications, schedule changes, and customer support communications necessary to provide the booked service.


Consent to receive marketing SMS messages may be withdrawn at any time and does not affect the Customer's ability to receive transactional messages necessary to provide the booked service.


Customers who expressly opt in through the optional unchecked SMS consent checkbox available during the online booking process may also receive marketing SMS messages from Big Dave Tours.

Marketing SMS messages may include but are not limited to:

  • Review requests following a completed experience
  • Customer appreciation offers
  • Loyalty discounts
  • Promotional offers
  • Marketing campaigns
  • Special offers related to future tours and activities

Customers may opt out at any time by replying STOP and may request assistance by replying HELP.


Message Frequency

Message frequency varies and depends on your interactions with Big Dave Tours and your marketing preferences.


Consent

Providing consent to receive marketing SMS messages is optional and is not required to complete a booking or purchase any product or service from Big Dave Tours.


Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier.


Carrier Liability

Mobile carriers are not responsible for delayed or undelivered messages.

Opt-Out

You may opt out of receiving marketing SMS messages at any time by replying: STOP

After opting out, you may receive one final confirmation message confirming your unsubscribe request.


Help

For assistance, reply: HELP

or contact us directly at:


Number Transfer

If you change or transfer your mobile phone number, you agree to notify Big Dave Tours or opt out before transferring ownership of your number.


Privacy

Your information will be handled according to our Privacy Policy available at: https://www.bigdavetours.com/privacy


Changes

Big Dave Tours reserves the right to modify or terminate its SMS communication program at any time.

ARTICLE 19 – ENTIRE AGREEMENT

These Terms and Conditions, together with any Product-specific terms displayed during the booking process, constitute the entire agreement between the Customer and the Seller and supersede all prior communications relating to the booking.


Operational information communicated by email, SMS or through the booking platform after confirmation of the reservation shall be deemed to form part of the booking contract where such information relates to the proper execution of the booked activity.


In the event of any conflict between these General Terms and Product-specific conditions displayed on the booking page, the Product-specific conditions shall prevail to the extent of the inconsistency.

Viewed and revised on August 2026